Problems with getting the Flash Files to work in your browser???? Here are three common problems, with solutions:


Either use these quick links to find your problem:


Problem #1: I click on the link for the video, but nothing pops up

Problem #2:A video pops up, but I do not have a "play", "pause" or "stop" button.

Problem #3: I keep getting a message to re-install FLASH. I do...but it doesn't work.

OR...you can scroll down and peruse the FAQs















Problem #1
I click on the link to see the video, and nothing happens. Nothing pops up. No video, no nothing. Wazzup????

Possible Solutions
    Option #1: Active X control needs installing!

  • Are you getting a message regarding Active X controls? It will look like this:

    If so, click the yellow bar and install the ActiveX controler.

    Option #2: Check your POP-UP Blocker!!!!

  • It needs to be turned off.




Problem #2

I click on the link to see the video, and it pops up just fine. But..I can't make it "go". There are no controls at the bottom of the window for "start" and "stop". Wazzup????

Normally, you should see this, which includes a navigation bar at the bottom:

But on some screens, the navigation bar isn't at the bottom! You can't start and stop the video!

Possible Solutions (there's only one.....)

  • Sometimes, the control bar will not appear at the bottom of the video. This is due to your screen resolution. If this happens:




Problem #3

I have the latest version of Flash and Javascript enabled, however I still cannot get Flash files to play. I keep getting a message that tells me to 1) Enable Javascript, and 2) update my Flash Player. I have no idea what javascript is, and I have already updated my Flash. What am I doing wrong?

Possible Solutions
    You aren't doing anything wrong. Some users have seen issues with getting Flash videos to play correctly because of changes Microsoft made in its browser. The error most commonly occurs in Internet Explorer 6 and 7 (but I have seen the same error in Firefox).  To fix this issue, follow the directions below.
Option #1: Update Flash, but uninstall it first!!
  1. Close all open programs. This step is important because other programs may be using Flash Player, and if they are, the uninstaller will not work.
  2. Run the Adobe Flash Player Uninstaller.
  3. Reboot your computer and clear your browser cache.
  4. Reinstall your Flash player.
Option #2: Use a different browser!
I have not had many problems with any of the Mozilla Browsers. These are free downloads, and include Netscape or Firefox.